On consumer issues, TataSky and Vodafone are “deaf”

I have earlier drawn attention to the anti-consumer and even illegal methods of Tata-Sky, the DTH operator with reference to their brazen violation of TRAI guidelines.

Today, we have this report from the Press Trust of India about various companies that consumers have lost faith in.

“Vodafone, TataSky, Sify top most consumer unfriendly list

New Delhi, Aug 18 (PTI) Leading telecom firm Vodafone, DTH major TataSky and internet service provider Sify have topped the list of most consumer unfriendly companies in India.

According to a list of “Brands not Friendly and not Caring for Consumers” produced by the Consumer Online Resource & Empowerment (CORE), as many as 11 companies have not responded and cared to redress grievances brought to their notice. The list is topped by Vodafone with 210 complaints against it and no replies and no resolution to any of the complaints.

It is followed by TataSky and Sify Broadband & Online Shopping with 45 complaints registered against each and none resolved.

“While replying to our emails most of the companies say that they will respond soon, but they never turn up,” Core Centre Manager (complaints) S Yadav told PTI.

The list also inlcudes, Air Deccan with 10 complaints against it, Sahara City Homes (11), Club Mahindra Holidays (17), Discount Premium Club (6), Omaxe Developers (6), Vian Infrastructure (2), Sterling Resorts (2), and Indigo Airlines (15).

Among the 11 companies, only Air Deccan had replied to five of the complaints lodged against it by consumers, according to the CORE list.

This is excerpted from a bigger report put out by PTI.

Steve Jobs should be concerned that Vodafone is one of the companies that has partnered to sell the iPhone in India. With such a track record, the phone and, more importantly, the 3G service, may not win plaudits in this country.

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One Comment

  1. All customer care executives of mobil companies are useless..esp those of airtel…they suck big time. they never have any information, they lack technical skills, all hte best they do most of ime is to transfer a call to the nodal officer who usually is absent from that place..that phone keeps on ringing…the customers just have to wait…

    Reply

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