The Grievances Redressal Bill, 2011 – India’s Parliament seeks suggestions, views from public

The Right of Citizens for Time-Bound Delivery of Good and Services and Redressal of Their Grievances Bill, 2011 was introduced in the Lok Sabha on December 20, 2011, and referred to the Department Related Parliamentary Standing Committee on Personnel, Public Grievances, Law and Justice by Dr. Abhishek Manu Singhvi, Member, Rajya Sabha for examination and report.

The provisions of this important piece of legislation, which will bring accountability to the Government functioning at both Central and State levels, need to be analysed by the public and comment offered to enable its timely passing. The text of the Bill is available here, on the Parliament website:

A notice from the Rajya Sabha Secretariat says those desirous of submitting memoranda to the Committee may send two copies thereof, neatly typed in double space (either in English or Hindi) to Shri K.P.Singh, Director, Rajya Sabha Secretariat, 201, Second Floor, Parliament House Annexe, New Delhi 110001 (Tel: 011-23034201, Fax: 011-23016784 and Email: feedbackppg) within fifteen days of publication of an advertisement (in The Hindu in Chennai Edition on February 12, 2012). Those who are willing to appear before the Committee for oral evidence besides submitting the memorandum may so indicate. However, the Committee’s decision in this regards shall be final.

The memoranda submitted to the Committee would form part of the records of the Committee and be treated as confidential. Any violation in this regard would constitute breach of privilege of the Committee.



  1. Section 5 subsection 2(f) Grievance Redressal Bill-2011 reads as(f) “complaint” means a complaint filed by a citizen regarding any grievance
    relating to, or arising out of, any failure in the delivery of goods or rendering of service
    pursuant to the Citizens Charter, or in the functioning of a public authority, or any
    violation of any law, policy, programme, order or scheme but does not include grievance
    relating to the service matters of a public servant whether serving or retired;

    Last phrase :” but does not include grievance
    relating to the service matters of a public servant whether serving or retired;

    is superfluous and unnecessary in view of the fact that the Administrative Tribunals set up for deciding the matters relating to the Govt. Servants grievances arising out of service matters have long become outdated, completely lost their utility and usefulness in the vastly changed conditions.They still work with colonial mentality taking recourse to completely out-dated rules, regulations and procedures. Service matters of the Govt. servants, particularly pensioners, urgently need to be brought in the ambit of present and contemporary Grievance Redressal mechanism as expounded in the Grievance Redressal Bill-2011 with a clause giving effect to a provision of repealing the Central/State Administrative Tribunals Act with immediate effect with pending complaints transferred to the Grievance Redressal Officers of the concerned organisations/Departments, duly inserted therein. This is very important in the interests of justice and fair-play particularly in the cases relating to the pensioners who belong to the weakest section of the society contemporaneously labouring under an extremely tardy system of Grievance Redressal which does not provide for level playing ground, is completely out-dated and tardy, denies them all opportunities for justice. . -SANJOG MAHESHWARI, C1A-42 B M.I.G. FLATS, JANAKPURI, NEW DELHI-110058.


Leave a Reply

Please log in using one of these methods to post your comment: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s